Establishing Effective Resident and Family Councils


Effective Resident and Family Councils (RFCs) work collaboratively to improve the lives and care of residents in the care site. They allow for open, honest two-way communication and give residents and family members an opportunity to help shape policy and procedure, problem solve and have input into quality improvement initiatives.

The project

The Network identified, developed and tested tools and resources to enhance effectiveness of Resident and Family Councils (RFCs). A major product of this project was a comprehensive, online toolkit (below). A summary of the project is also available.

The Network worked in partnership with resident and family members, Covenant family Continuing Care Leads, researchers, Patient Relations, Alberta Health Services, Caregivers Alberta, Alzheimer’s Society of Calgary, and the Alzheimer’s Society of Alberta & Northwest Territories.


The Resident and Family Council Toolkit: Creating Effective Councils in Continuing Care provides information, tools, tips and templates to help you set up and run a successful council. The on line toolkit is designed to be used by residents, family members and caregivers, or continuing care staff. All templates can be easily downloaded and edited to suit your council’s needs. This toolkit is applicable to all continuing care settings and all council structures: Resident Councils; Family Councils; combined Resident and Family Council.

“I really appreciate the toolkit and how applicable it is to different council structures. I love the different templates and checklists; they set everyone up to run an effective council.” – Continuing Care staff member

Learn more:

To learn more about the toolkit, please click in the links to the webinars below:

Webinar: Overview of the Resident and Family Council Toolkit: Creating Effective Councils in Continuing Care